Understanding the Phenomenon: Web Enabled Services
In most simple context, any service or product which could be used in concurrence with the World Wide Web (or the internet) is termed as Web Enabled Service. With the passage of time, web-enabled services have been defined specifically as a program where the user performs some part of the processing on the computer, before uploading the output to the Web. When the traditional services are transformed and are web-enabled, it results in value addition in the delivery processes.
With the increase in the scope of IT-based services, the traditional services like customer relationship management could be assisted through web modules, and overall value to the service provision could be added.
Based on the nature and size of the business organizations under consideration, there could be a number of web-enabled services that could be used and implemented. This blog takes account of some of the most important and popular areas where the introduction of IT and the web has really made a difference.
Call Centre Services (Customer Relationship Management)
The web-enabled customer support services are used predominantly in the customer relationship management module of any organization. CRM is one of the most important factors which decide the relationship of the companies with their existing customers.
The existing customers should be satisfied with the services or products they had already purchased from the company. However, the CRM does not provide any short-term benefits visible in a smaller period of time. This is the reason why some of the companies could not justify investments of a huge amount of money in this segment.
With the introduction of web-enabled services and call centres, the customer relationship management module of an organization could be outsourced to an external agency. Due to this, the external agency could take account of the issues and problems related to management of customer queries. It means that the company would neither have to invest large chunks of money in having a separate department for customer relationship and secondly, the overall accountability of the department will be higher since an independent third party is doing it. This has been possible only due to the introduction of web-enabled services where the third party could outsource the traditional services to the companies into consideration.
Order Management (E-Commerce):
The phenomenon of e-commerce would have never been so successful in the absence of the web-enabled services. The traditional processes like order management, invoice management, payment management, inventory management, and delivering the goods to the consumers, everything is integrated and provided as specialized web-enabled services from the experts.
E-Publishing
The electronic publishing has rapidly replaced traditional publishing processes. It includes a number of services including publication of e-books, digital magazines, and the development of digital libraries and catalogues.
Live Chat Support
In continuation of the customer service, there are a number of times when the consumers want instant solutions to their queries and issues. For this particular aspect, live chat support is provided by a number of service providers and manufacturers so that the companies could directly interact with the consumers (and the potential consumers) in the case of any future issues.
Internet Research, Marketing, Promotions, and SEO related services
Suppose you are planning to come up with a new grocery store. However, whilst you plan for the launch of the new business, you also know that the new business will have to face stiff competition with the rivals. For this, you need to carry out a market survey so that you know where exactly the rivals have been lacking in order to develop your business’s core competency.
Web-enabled services will help you to get information about the market where you are planning to work. Besides the collection of the primary data, you could also plan marketing and promotions through digital modes by taking use of the web-enabled services provided by large and small-sized businesses. If you want the visibility of your business to increase, SEO related work could also be completed by the web-enabled service providers.
E-Mail Support
A business organization receives a large number of emails every day. Some of them could be spam and could be ignored. However, tracking of the inbox is not possible for a single individual. The web-enabled service vendors provide assistance to the companies for monitoring the inbox in such a manner that the important emails are never missed out.
Web-enabled services are difficult to deploy. This process involves huge capital investments. There is no doubt that web-enabled services have changed the overall landscape of the corporate world today. For example, the communication systems of the companies across the world have been revolutionized by Telephone services, IP, and VoIP (Voice over IP: Voice over Internet Protocol). However, due to lack of trained available resources, the overall deployment process is difficult. This is why this blog had underlined the importance of outsourcing the web-enabled services to specialized third parties which have the experience and expertise of working in the specific areas for a considerable period of time. Outsourcing ensures that the deployment issues of web-enabled services for small and medium-sized organizations are eliminated. Besides this, the companies are benefitted by the pros of web-enabled services at lower costs.
For example, the communication systems of the companies across the world have been revolutionized by Telephone services, IP, and VoIP (Voice over IP: Voice over Internet Protocol). However, due to lack of trained available resources, the overall deployment process is difficult. This is why this blog had underlined the importance of outsourcing the web-enabled services to specialized third parties which have the experience and expertise of working in the specific areas for a considerable period of time. Outsourcing ensures that the deployment issues of web-enabled services for small and medium-sized organizations are eliminated. Besides this, the companies are benefitted by the pros of web-enabled services at lower costs.
Outsourcing ensures that the deployment issues of web-enabled services for small and medium-sized organizations are eliminated. Besides this, the companies are benefitted by the pros of web-enabled services at lower costs.
We help our client’s provide outstanding and commendable services through our outsourced call centre services for handling customers because we understand the power of the Word of Mouth.