What is a BPO call center, and what does it do?
A BPO call center (Business Process Outsourcing call center) is a service provider that manages customer interactions on behalf of a company. It helps businesses handle customer support, sales, order
Customer Support Evolution in India: A New Horizon
There is hardly any other sector of the global economy that has grown faster than the Indian Customer Support Field.
Outsource Customer Support for Seamless Operations
Before we get started with this blog, let us take account of some of the most interesting statistics. First of all 59% of the total call centre employees are Indians.